Expert support for every WISE Group system — whenever you need it.
At WISE Group, we are committed to providing exceptional support for all of our systems and solutions. Our dedicated support team is ready to assist you with technical questions, service requests, and guidance on your equipment. Use the options below to find the right support path for your needs.
How can we help?
Knowledge Base
Browse helpful articles, troubleshooting guides, and product information — available any time.
Some content is publicly accessible; further resources are available through the Customer Support Portal.
Browse the Knowledge BaseCustomer Support Portal
Customers with an active Support or Maintenance Agreement have access to our dedicated portal.
Track tickets in real time, view communication history, and access product documentation.
Access the Customer Support Portal
Don’t have portal access yet?
If you hold a Support or Maintenance Agreement but have not yet received portal login details, simply submit a ticket below and select “General Enquiry / Other”. Our team will set up your account promptly.
Submit a Support Ticket
For the fastest and most efficient assistance, please use the form below. Submitting your request gives our engineers everything they need to get started immediately — even outside business hours.
Faster response times
Requests submitted through the form are automatically prioritised in our support queue.
Accurate diagnosis
Detailed information helps our engineers resolve your issue faster, often without additional follow-up.
24/7 Access
Submitting your request gives our engineers everything they need to get started immediately — even outside business hours