At WISE Group, we are committed to providing exceptional support for our systems and solutions.
Our dedicated support team is ready to assist you with any questions, technical issues, or service requests you may have.
For the fastest and most efficient assistance, please use our online Support Ticket Form below.
Submitting your request through the form ensures we receive all the necessary details upfront, allowing our team to diagnose and resolve your issue as quickly as possible.
Benefits of Using the Support Ticket Form:
- Faster Response Times: Requests submitted through the form are automatically prioritised in our support queue.
- Accurate Diagnosis: Providing detailed information helps our engineers identify and resolve your issue faster, often without the need for additional follow-up.
- 24/7 Access: You can submit a support request at any time, even outside normal business hours.
WISE Group Support Portal
Customers with an active Support or Maintenance Agreement have access to our dedicated Customer Support Portal.
Through the portal, you can:
- Submit and track support tickets in real time
- View ticket history and communication with our support team
- Access product documentation and other helpful resources (with more resources being added over time)
If you already have portal access, please go to: helpdesk.wisegroupsystems.com
If you don’t yet have access, simply use the form below to request it — select “General Enquiry / Other” under “What is your request about?”, and our support team will help set up your account.