Service
Service for the whole life of your system
Verification, maintenance, upgrades and remote support for monitoring systems, whoever built them.
Our service engineers keep monitoring systems performing and compliant, with documented verification and a report after every visit.
One team for the life of your system
With over 30 years of offshore experience, our engineers service all MetOcean systems, EMP/EMS systems, HMS systems, and meteorological and oceanographic sensors, regardless of the manufacturer.
Deliver and commission
We build and install robust systems worldwide, and verify them at commissioning and final acceptance.
Verify
On-site system verification against recently calibrated reference sensors, documented in a verification report.
Maintain
Preventive maintenance: physical inspection, cleaning and mechanical maintenance, before harsh conditions cause downtime.
Upgrade and expand
Upgrades for new regulations, new technology or wear and tear, with improved sensors and equipment, whoever built the system.
Support
Remote diagnostics, configuration changes and software upgrades, plus a support team you can reach through a ticket.
Questions worth asking about your system
A few questions that often show where a system needs attention, long before it lets you down.
When was the system last verified against a calibrated reference?
Is it ready for the next annual inspection or regulatory audit?
Which sensors are due back to the manufacturer, and are there spares to swap in?
Is the software still supported on the computer it runs on?
Could a remote connection solve problems before they need a trip offshore?
Does the system still match what the asset needs today?
If any of these gives you pause, tell us about the installation and we will suggest what it needs.
Remote or on site
Many issues can be solved over a remote connection. Physical work needs an engineer on site.
Done remotely
Where the system can be reached over a secure connection, usually under a service agreement.
- Configuration and report template updates
- Software upgrades and patches
- Remote diagnostics to locate the fault
Done on site
A WISE Group service engineer attends the vessel or installation, and every visit ends with a detailed service report.
- Inspection, cleaning and mechanical maintenance
- System verification and sensor swap-outs
- Surveys, condition assessments and upgrades
Service agreements
Customised service agreements and sensor pool
We offer tailor-made, multi-level service agreements to match your needs and budget, covering everything from software upgrades and maintenance to unlimited telephone and online data support.
- Remote support from our engineers, where the system is accessible
- Access to the Customer Support Portal, with priority selection and ticket tracking
- An expanded Knowledge Base of troubleshooting guides and system documentation
- Software upgrades and maintenance
- Unlimited telephone and online data support
What we service
Our engineers service these systems and sensors, whoever made them.
Systems
MetOcean, EMS / EMP and HMS systems, and weather stations.
Meteorological sensors
Wind, temperature, visibility, cloud height and precipitation sensors, and barometers.
Oceanographic and motion
Current and wave height sensors, motion sensors and MRUs.
Structural and other
Strain gauge systems, displays, and other data systems and instrumentation.
What happens next
We review your installation and requirement.
We propose a service scope, with a lead-time estimate for your location.
Our engineers carry out the work and send a detailed report.
Where to next
Have an issue with a system in operation? Submit a support ticket instead.
In this area: Support · About us · QHSE commitment
Related systems: Helideck Monitoring System · MetOcean and weather monitoring · Weather stations
Also useful: Knowledge Base · Customer Support Portal
Request service
Planning an annual service, a verification visit or an upgrade? Tell us about the installation and your request goes straight to our service team, who will come back to you with a scope. You can also contact us directly.